Privacy Policy for Surbahla
Building Material Trading Company
Last Updated: 01 - JUNE - 2025
Introduction
Welcome to Surbahla ("we," "us," "our"), a leading Building Material Trading Company in Oman, operating through our website surbahla We are committed to protecting your privacy and ensuring the security of your personal data.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our services, or engage in business with us. By accessing or using our website, you agree to the terms outlined in this policy.
Information We Collect
We collect various types of information to provide and improve our services, including:
A. Personal Information
- Contact Details (Name, Email, Phone Number, Address)
- Business Information (Company Name, Job Title)
- Payment & Billing Information (for transactions)
- Identification Details (for regulatory compliance, if required)
B. Non-Personal Information
- Device & Browser Data (IP Address, Cookies, Browser Type)
- Website Usage Data (Pages Visited, Time Spent, Click Patterns)
- Location Data (General geographic location for service optimization)
C. How We Collect Information
- Directly from You (via contact forms, inquiries, orders, registrations)
- Automatically (through cookies, analytics tools, server logs)
- Third Parties (business partners, suppliers, payment processors)
How We Use Your Information
We use the collected data for the following purposes:
- To Provide Services: Process orders, deliver products, and manage transactions.
- Customer Support: Respond to inquiries, complaints, and requests.
- Marketing & Promotions: Send updates, offers, and newsletters (with consent).
- Website Improvement: Enhance user experience and optimize performance.
- Legal & Compliance: Meet regulatory obligations and prevent fraud.
Sharing & Disclosure of Information
We may share your information under the following circumstances:
- With Suppliers & Logistics Partners (for order fulfillment)
- With Payment Processors (to complete transactions securely)
- For Legal Reasons (if required by Omani law or court orders)
- With Marketing Partners (only with your explicit consent)
We do not sell your personal data to third parties.
Data Security & Retention
- Security Measures: We implement encryption, firewalls, and secure protocols to protect your data.
- Data Retention: We retain your information only as long as necessary for business or legal purposes.
- User Responsibility: Keep login credentials secure and avoid sharing sensitive data publicly.
Cookies & Tracking Technologies
- We use cookies to enhance browsing experience and analyze traffic.
- You can disable cookies via browser settings, but some website features may not function properly.
- Third-party services (e.g., Google Analytics) may also track usage data.
Your Rights & Choices
Under Omani Data Protection Laws, you have the right to:
- Access, Correct, or Delete your personal data.
- Opt-Out of marketing communications.
- Withdraw Consent (where applicable).
- Lodge a Complaint with relevant authorities if privacy rights are violated.
To exercise these rights, contact us at info@surbahla.com.
Third-Party Links & Services
Our website may contain links to external sites (e.g., suppliers, payment gateways). We are not responsible for their privacy practices. Review their policies before sharing data.
Changes to This Privacy Policy
We may update this policy periodically. Changes will be posted on this page with an updated "Last Revised" date. Continued use of our website constitutes acceptance of the revised policy.
Contact Us
For any privacy-related concerns, please reach out to:
Surbahla Building Materials Trading
Email: info@surbahla.com
Phone: +968 9538 7678
Address: Barka, Oman
Thank you for trusting Surbahla with your business. We value your privacy and are committed to protecting your data.